Privacy Policy

1. Information We Collect

a. Personal Information

• When you create an account, place an order, or contact us, we may collect:
  • Name, email address, shipping/billing address, phone number, and payment details (e.g., credit card information, PayPal details).
  • Account login credentials, order history, and preferences (e.g., size, product favorites).
  
  

b. Usage Information

• Automatically collected data when you use our website or apps, including:
  • Device information (e.g., IP address, browser type, operating system).
  • Browsing behavior (e.g., pages visited, search terms, click-through rates).
  • Cookies and similar technologies (see Section 6 for details).
  
  

c. Communications

• Information from emails, chat messages, or phone calls when you contact our customer service team (e.g., order inquiries, feedback).

d. Third-Party Sources

• We may receive information from trusted partners (e.g., payment processors, social media platforms) to verify your identity or fulfill orders.

2. How We Use Your Information

• Order Processing & Fulfillment: To process payments, ship products, and manage returns/exchanges.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalization: To tailor product recommendations, special offers, and content based on your preferences and behavior.
• Marketing & Communications: To send you promotional emails, newsletters, or updates about our products/services (you may opt out at any time).
• Analytics & Improvement: To analyze trends, improve our website, and develop new features.
• Legal Compliance: To adhere to applicable laws, prevent fraud, and enforce our terms of service.

3. Sharing Your Information

• Service Providers: Trusted partners who assist us with order fulfillment (e.g., shipping carriers), payment processing, data analysis, or marketing (e.g., email platforms). These partners are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government regulation (e.g., to respond to a subpoena or prevent illegal activity).
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to a successor entity, which will honor this Privacy Policy.
• Your Consent: With your explicit permission (e.g., when you allow us to share data with a third-party service you use).

4. Protecting Your Information

• Encryption of sensitive information (e.g., payment details) during transmission and storage.
• Access controls to limit employee and partner access to your data.
• Regular security audits and updates to our systems to address potential vulnerabilities.

5. Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct inaccurate data by logging into your account or contacting us.
• Delete: Request the deletion of your data, subject to legal or operational constraints (e.g., we may need to retain order records for accounting purposes).
• Opt-Out: Unsubscribe from marketing emails by clicking the “Unsubscribe” link in our messages or updating your account preferences.
• Lodge a Complaint: If you believe your rights have been violated, contact us, and we will investigate promptly.

6. Cookies and Similar Technologies

• Improve website navigation and remember your preferences (e.g., language settings).
• Analyze traffic and user behavior (e.g., Google Analytics).
• Deliver personalized ads and content.

7. Children’s Privacy

8. Changes to This Policy

Contact Us

• Email: [email protected]
• Mail: GREENA CONSULTING CO., LIMITED, Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong